Sept. 9, 2025
Agenda
Meeting
Patient Participation Group (Face to Face)
Date
9/9/25
Chair
Michelle Harcus
Attendees
PPG Group, Anne Rouse – Chair, Michelle Harcus – Practice Manager, Marie – Care Navigation Team Manager, Dr Tahir, Dr Radwan
Apologies
AGENDA
1. Action Log
2. Patient Experience
3. Digital Poverty projects
4. Waiting room signage
5. Staff Update
6. Any other business?
Minutes
Woodbridge Hill Surgery
Patient Participation Group Meeting
01/09/25 6.30pm
Attendees: Michelle Harcus (Practice Manger), Dr Aumran Tahir, Dr Tarek Radwan
Members of the PPG Group Marie Purchase
Apologies:
Action Log
The practice is still looking at recruitment of younger members to the group and will look at getting this out via our Social Media.
Digital Inclusion
The practice is developing a Patient experience survey as part of it’s Digital Poverty project. Will feed back to the group at the next meeting. Things to consider is how patients prefer to be contacted, ESOL (English as a second language) and would a QR code help patients to access information. Emails addresses are checked regularly but it was questioned whether email is used frequently. When patient’s submit a request it asks how they would like to be contacted.
Surgery Sinage
The practice has purchased a photo board to inform patients of staff. We discussed the CQC requirement for posters and information and discussed a new notice board near the internal window in the waiting room. Work is ongoing to improve the notice boards and sinage outside the Practice has been updated.
Staff Update
New Nurse practitioner has started. - Kremena
3 new trainee doctors have started
We currently have Pharmacy students from Kingston University, and Year 1 and Year 2 Medical students from Surrey University. We also have 2 FY2 student doctors due to start with us.
The practice is focused on providing Continuity of Care as this is most important, alongside supervising and training the next generation of doctors.
Following Prof De Lusignan and Dr Carlyon’s retirement, patients will be reallocated to the new Partners and informed of new Usual GP.
Any other business?
The Flu clinical is booked up. Anne Rouse and John Simpson from the PPG to attend to support the practice in recruiting new PPG members and also in handing out digital questionnaires to support the Digital Inclusion work.
Date of next meeting
Tuesday 18th November – on Zoom – Agenda sent out at least one week before