July 1, 2025
Agenda
Meeting
Patient Participation Group – on Zoom
Date
1/7/25
Chair
Michelle Harcus
Attendees
PPG Group, Anne Rouse – Chair, Michelle Harcus – Practice Manager, Marie – Care Navigation Team Manager, Dr Tahir
Apologies
AGENDA
1. Meet Dr Aumran Tahir & Dr Tarek Radwan
2. Digital Inclusion
3. Website Design Feedback
4. Prescribing QI Feedback
5. Staff Update
6. Any other business?
Minutes
Woodbridge Hill Surgery
Patient Participation Group Meeting
01/07/25 6.30pm Zoom
Attendees: Michelle Harcus (Practice Manger), Dr Aumran Tahir, Dr Tarek Radwan
Members of the PPG Group
Apologies: Marie Purchase (on leave)
1. Action Log
The practice is still looking at notice boards.
2. Meet the new Partners
Introduction from new partners:
Aumran met Simon over 20 years ago – he was his mentor and he took part in research work. Both Partners have known each other and worked together for approx. 30 years. Both have been GP’s in London for 20 years in a very challenging environment. Aumran is now Clinical Director for the PCN, he is happy with ICB relationship and thinks the future looks great.
3. Digital Inclusion
The practice is exploring partnerships using digital tools. They are looking at developing Digital champions within the practice. This needs to be co-designed and developed with patients. PPG involvement possible 1 hour session morning or afternoon. After some discussion it was thought that PPG attendance at the flu clinics to talk to the patients would be beneficial to get feedback. The practice will develop a questionnaire and share with PPG for feedback. Posters attract a wider group but what works best for patients? What goes on the poster – do we add a QR code – needs anonymity as it will involve patient information. Grace has experience in promotion and is happy to help. The PPG is keen to get Student involvement and the practice agreed to reach out to the Uni to see if this could be a student project.
4. Website Design Feedback
Some patients contact the surgery too frequently – it is a social issue which could be related to mental health. Meaningful engagement with services is important. Improve website design, layout, accessibility and make this easy to understand.
5. Prescribing QI feedback
Aumran explained that it is important that we get patients ordering medication properly. There is currently a £100m overspend due to Medication errors. This particularly involves Salbutamol inhalers (combination inhalers) to control asthma – we have 61 patients ordering 10 inhalers p.a. The practice will be performing a Quality Improvement review of these patients.
6. Staff Update
One new nurse – Karen
Advance nurse practitioner due to start full time in September – 120 additional appointments per day
4 trainee Doctors are starting in August
Jamie – started maternity Leave
Juliette – has retired
Business Admin – apprentice due to start in September.
7. Any other business?
There was a question about routine annual reviews. The Partners explained that urgent cases are being prioritised. The recall process was explained, with blood tests etc needing to be reviewed by a GP before recall. The practice have to wait for results so appointment cannot be made until after they are back. There are currently 700 diabetic patients reviewed annually – 53% normal 47% called in to be reviewed again. The Practice does not want to overwhelm system with patients who’s results are normal when some patients have high blood pressure and are at risk of stroke etc.
We discussed photo board idea – which is supported and use of the TV – which Imran will look into.
Recruitment drive to take place at the Flu clinics this year. Anne agreed to attend, dates and times to be agreed.
Date of next meeting
Tuesday 9th September – will be face to face meeting – we will alternate meetings with zoom – Agenda sent out at least one week before